Laura Geller
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Returning is terrible, can’t speak to a live person. Not right to have to pay for a return
They only have a chat & with that it’s not helpful at all. They really need live people so that you can get better help. So I’m out $ 64.00
Make up didnt have good coverage as they say. Company needs to have people to talk to about product returns
- Not what they claim
User's recommendation: Don’t order
Cordova, Tennessee
Payment problems
- - Fraud alert on card; cancellation and new card on pay bill page; payments still fail.
- - Wants a text today to pay the balance; says AFFIRM hasn't helped.
I ordered makeup from your company. I used the 4 payment method with AFFIRM.
The credit card i used had a fraud alert on card. I had to cancel card. I put new credit card on the page where it says pay bill. I saved card.
I tried to pay bill numerous times. I've sent several emails to affirm. No help. Im VERY VERY UPSET.
I don't know what to do. Can someone text me today from your company so I can pay balance on my outstanding bill? Please text me. 502 536 ****.
I do not answer unknown phone numbers. I NEED HELP!!! My credit score will be affected by this.
Im Extremely upset. Thank you.
Preferred solution: I need to pay my bill. Affirm is not helping me. I've sent several emails. Im very upset
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Verified ReviewerI had hours of chatting with customer...
- - -Customer service was disorganized, chat-based with poor knowledge.
- - -Order #LGS1548 was placed after entering card; returns are 30 days after receive.
i had hours of chatting with customer service which they were ALL over the place,knowledge of things was awlful,, no email or phone - just chat which at times is with a "robot" which I HATE so many emails with numerous discounts. Came up on my order free shipping for first time custmers but they had no idea what I was talking about.
Kept telling me code extra 15% but I said I know there are others as I got so many emails. Then she said 30% off - I put that in and did take off. I think she was calling me a liar about the free shipping yet it said right on my order page for first time customers. I asked to get a call to talk to someone but told me they don't have a phone.
After I put in credit card infor. but did NOT Place Order yet. Yet the site placed anyway. I chatted about that.
I did not want any more interaction so I said will try and then return. Aske about the return policy Said 30 days after receive.
Made a comment about in resalable condition. I asked her if they resale products people try no answer.
ORDER:
#LGS1548****
April 1, 2026
User's recommendation: stand your ground and know when a robot and when they are lieing and withholding information/discount codes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Can’t get my order delivered
I just want to get my order delivered, and I can't talk to anyone to get this taken care of. My order was not delivered because the building was locked.
I paid a lot of money to get these products; now I just want the products delivered.
I've tried reaching out to them, but I get no response. I'm running out of my product.
- Love the products
- Can never talk to someone
Preferred solution: Deliver product or service ordered
User's recommendation: Can’t talk to anyone
Brunswick, Maine
I have not received my order, I have called numerous times with no help, I am unable to talk to a human. This is the last time I order from Laura Geller, I want a refund. The shipping company UniUni b
- - Order not received after multiple delivery attempts; contact attempts went unanswered.
- - Asks for product or refund and overnight replacement.
I never received my order. I have called 5 times, texted, etc., but to no avail.
Either send me my product or give me a refund. This is the worst customer service ever, and UniUni shipping is not to be trusted. Where is my order? Any good company would overnight a new order immediately when a customer did not receive their order after multiple delivery dates, calls, and confusion.
Products or refund, people. This sucks.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy here
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Verified ReviewerDisappointed in Laura Geller customer service
I explained in numerous emails that I could not return product because there is no DHL located near me. I repeated this so many times.
No answer, no resolution. Will never buy again or recommend this company
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Verified Reviewer |
Boca Raton, Florida
I have a coupon that I received at one...
I have a coupon that I received at one of Laura Geller's events for a free Baked Blush - N - Brighten. I tried to order it, but the computer would not take my code BLUSH-av38kt.
Can you please help me redeem this free gift? Thanks, Chana.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hutto, Texas
I am being charged $45.00 for a call to see where my order is coming from
To never order from Laura Geller!
I am charged $45 to check to see what company is bringing my oder today. Now. I am overdrawn on my bank account grrrr
- Idk now
- Idk i hate thr chatbot
User's recommendation: Don't use them to call about your oder. I am mad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
The product is not good for my skin. And to return it seems like going to the end of the world. It's just annoying and a waste of my time to even send this message.
Preferred solution: Full refund
User's recommendation: Not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Georgetown, South Carolina
Package delivered to wrong house
- - Package delivered to the wrong house; replacement needed.
- - Photo shows package in carrier's hand.
- - The package was not delivered to my house or mailbox.
#lgs1332**** my package was delivered to the wrong house. please advise.
would like a replacement!
enclosed is a photo of my package in the carrier's hand. however, it was not delivered to my house or my mailbox.
- Love love love
- No cons
Preferred solution: Full refund
User's recommendation: I have recommended Laura geller but would like a replacement on this order as it was not received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
NEVRR received my products
Never received my order.
I ordered many things.
Never got them.
Was charged on my credit card.
Would like to get a call.
Preferred solution: My order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Curiosity about a purchase in April
I have a charge that I did not make. And today May 1, I received a message apologizing for not completing an order and I have not ordered anything.
Indianapolis, Indiana
Bringing charged for products I did not order
I need to talk to a person. Your AI is not working.
This is crazy! I did not order anything for 3 months, getting changed, no product, and wrong address.
When I order something, it comes to the correct address. Please refund my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
Resolved: I have not received my packageyet
Not good since I have not got my package makes me think it’s a scam and that I lost my money and package
You say you tried to deliver my package. No one knocked on the door or rang the doorbell!
Put more effort into it; leave it at the front door.
I'm not a happy camper. I will get it.
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure your at home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer00000
Want to cancel $34.99 transaction 77N63978KR446061Y that was placed15 minutes ago and want to purchase the baked kit with the brushes for 36.99
User's recommendation: Not accepting voice messages
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Order placed Jan 26: 2026 As of 2/16/26 have not received order.
I think that is why you get free shipping, they ship it on “slow boat to China”. I have waited longer than two weeks, from Laura Gellar’s website.