Contact Laura Geller Customer Service
How to Reach a Person at Laura Geller
Verified Contact Information
Toll-Free Number:
-
1-888-373-8274
Customer Service:
-
1-833-499-2379
Discounts/ Rewards/ Cashback:
customerservice@gellergalviprewards.com
General Info:
info@lauragellerbeauty.com
Media:
social@lauragellerbeauty.com
Press Inquiries
Laura Geller Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Laura Geller Phone Number
1 (888) 373-8274
Average Hold Time
00:02:16
Average Calls duration
1 minute
Most Popular Laura Geller Email Address
info@lauragellerbeauty.com
Laura Geller Live Agent Availability
23% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Laura Geller Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Laura Geller Phone Number | 1 (888) 373-8274 |
| Average Hold Time | 00:02:16 |
| Average Calls duration | 1 minute |
| Most Popular Laura Geller Email Address | info@lauragellerbeauty.com |
| Laura Geller Live Agent Availability | 23% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Laura Geller Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Request for information, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Laura Geller | First and last name, order id or tracking number or address or zip code |
Contact Information
Laura Geller Website:
Laura Geller Help Center:
Corporate Office Address:
Laura Geller Beauty, LLC
42 West 39th Street, 9th Floor
New York,
New York
10018
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00AM - 6:00PM (EST)
Corporate Headquarters:
575 Lexington Ave., 32nd Floor
New York, NY 10022, US
Summary of Laura Geller Customer Service Calls
4.5K
TOTAL
CALLS
CALLS
00:56
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Laura Geller?
Shipping and Delivery Question:
- “When I placed my order LGS1671**** July 9 I thought the upgrade fee was for shipping on that order other I would have declined the upgrade. Please refund that amount to my Visa card Than you Sincerely Linda OConnor”
- “An item that was just delivered is damaged”
- “Where is lacksge”
Request for Information Question:
- “How about a credit card”
- “Order enquiry”
- “Order update spoke with India prefer live interaction”
Payments and Charges Question:
- “Don't understand the $2.99 upgrade and my $15 store credit”
- “A charge to my account”
- “Charged me for order I never places saw it on my vank”
Product/ Service Question:
- “Item purchased not received”
- “I am not happy with the product it seems to be plugging pores on my face, but also it does not cover my complex complexion as advertised by you”
- “Received my order and just used it. My light foundation is extremely light and looks nothing like my previous light foundations. Help”
Return/ Replace Question:
- “Returning makeup”
- “To return makeup”
- “Need to exchange porcelain for tan. Received kit monday,7-6.”
Activation/ Cancellation Question:
- “Cancel subscription and REFUND!”
- “Cancel monthly subscription”
- “I need to cancel anything I have with you. Stop taking money out of my account.”
Account Question:
- “Trial service I don’t want”
- “Did not sign up for monthly subscription”
- “Money is taken out of my account every monthWant it stopped”
Refund Question:
- “Refund my extra reoccurring payment”
- “In adequate refund”
- “Refund”
Staff Question:
- “Customer service for sales”
- “Why is this call not going through.what kind of customer service is this?”
- “Customer service”
Cards Question:
- “I can’t order with my master card”
- “LG put order on wrong card (10 min ago)”
- “My card keeps getting charged”
Website/ Application Question:
- “Cannot order online!”
- “Website won’t allow me to do my return”
- “I still haven’t received my order yet from November 13th and I’ve already talked with someone and tried your website but no luck yet and I want my order”
Other Question:
- “Received the wrong shade fir the 3rd time”
- “Need advise”
- “Missing an item. Just received my order.”
Compare Laura Geller Customer Service To
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Laura Geller