Laura Geller
Laura Geller Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Laura Geller has a 1.7 star rating from 439 reviews; 11% would recommend. Consumers are mostly dissatisfied, 50% urge improved customer service and 60% say they won't repurchase. Price level reported high.
Key Takeaways for Future Customers
- Read Laura Geller reviews and expect to verify orders before purchase.
- Order only from the original Laura Geller site; avoid Facebook ads and potential knockoffs.
- Monitor billing for subscriptions, membership or auto-ship charges and request refunds promptly.
Negative Feedback / Risk Areas
- Frequent non-delivery, missing or damaged items and delivery tracking problems.
- Customer complaints about billing, unknown charges, and subscription charges without consent.
- Customer service often unreachable; chat/AI only, pay-for-callback fees, and long resolution times.
Positive Feedback
Many reviewers praise the product quality and makeup performance despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Laura Geller has a 1.7 star rating from 439 reviews; 11% would recommend. Consumers are mostly dissatisfied, 50% urge improved customer service and 60% say they won't repurchase. Price level reported high.
Key Takeaways for Future Customers
- Read Laura Geller reviews and expect to verify orders before purchase.
- Order only from the original Laura Geller site; avoid Facebook ads and potential knockoffs.
- Monitor billing for subscriptions, membership or auto-ship charges and request refunds promptly.
Negative Feedback / Risk Areas
- Frequent non-delivery, missing or damaged items and delivery tracking problems.
- Customer complaints about billing, unknown charges, and subscription charges without consent.
- Customer service often unreachable; chat/AI only, pay-for-callback fees, and long resolution times.
Positive Feedback
Many reviewers praise the product quality and makeup performance despite service issues.
Media from reviews
Miami, Florida
Was charged for $7.99 SHIPPUNG &MY ORDER CLEARLY STATED: ORDERS OVER $40, "SHIPPUNG IN US"(Laura Feller Statement in Order firm(. Also, a Returning Customer (I Deserve a Credit. Thank you. CLEARLY
- - Charged $7.99 shipping when orders over $40 should be free, and customer service offers only an AI chat with no resolution.
Was charged for shipping at $7.99 and was supposed to be at no charge for orders over $40, along with being a returning customer! Thank you...
Called customer service phone number. A recording came on. Not surprised, that it was not accepting voice mail at this time. Nearly, and is: impossible to reach a human being to speak to!
One can only 'chat' with a non-human AI chatbot.
The website does give a customer service number, but it does no good, negative outcome, to resolve the issue concerning my money. Thank you.
- Good priduct
- Impissible to reach and connect with a human being in customer service
User's recommendation: Research All Yoy can about a Compant, Contact Information, not just messaging "chat" with AU, Nor Just by Email. Mant are on a "fixes uncine", and wish to "Better themselves", Or ,are In "The Senior stage" of Their life, abd Inly Wish to "look, and Feel' a little better with themselves! " LAURA GELLER HUMAN CUSTOMER SERVICE - NON EXISTANT. DECEIVING. SHAME, because nice Products. Thank You.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No assistance with my order
- - Ordered powdered porcelain; received cracked product.
- - Under plastic bubbles, it was unusable.
- - A $5 charge for return or replacement.
I ordered an age appropriate powdered porcelain and received it. Put it on my counter in the bathroom vanity section to use.
I was shocked to see the product under the plastic bubbles. Couldnt use it and tried to get it replaced. Chat wise. They want you to pay $5 for a return or replacement ; to even ask for the replacement.
Heres a picture of what they, Laura Geller sent me. It was totally cracked and couldnt be used by any brush!!!
User's recommendation: Brand new. Plastic on the mirror
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hillsboro, Oregon
Received a product I did not order and the customer service is horrendous!!!
- - Ordered from Laura Geller but got the wrong product.
- - They say they don't handle Facebook orders.
- - Item looked used and colors were too dark.
I ordered a product from Laura Geller; what I received was not what I ordered. I contacted Laura Geller Co.
They said they do not have anything to do with the products when ordered off of Facebook. I feel this is a scam!
The product looked used and was colors I could never use. I am white, and the products are so dark.
Preferred solution: Replace the product with an actual Laura Gellar product.
User's recommendation: Do not but Laura Gellar products, they don’t care about their customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged eyeshadow
I ordered the ultimate palette, and 3 of the colors arrived broken. I received my palette yesterday, and it just arrived in a brown envelope, and there is no way to contact them.
- Beautiful colors
- Horrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken merchandise
I ordered the ultimate palette and it arrived in a brown envelope with no padding, and 3 of the eyeshadows arrived broken.
- Beautiful colors
- Bad customer service
Preferred solution: Full refund
Bradford, Pennsylvania
Getting a monthly charge & dont know what it is for
Called number listed and no one answered, disconnected call. Answer phone or give hours available. Not all people like online; some like to talk to a live person.
- Like coverage
- Cannot reach a live agent
Preferred solution: Answer to why I’ve had a monthly charge on my card
User's recommendation: Answer phone or give hrs available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waukesha, Wisconsin
Resolved: Worst CS I've ever experienced!
After 3 live chats which took hours, six disconnected or unavailable "at this time" 800 numbers, contacting my bank, along with the disconnected 800 number to the shipper, finally LG credited my bank. I WILL NEVER DO BUSINESS WITH LAURA GELLER again.
While the product is great, something is very wrong with that company. I get between five & six texts and the same amount of emails with information about products and discounts. How can a company have six 800 numbers and all be unuseable???? DON'T ORDER FROM LAURA GELLER.
Their makeup is wonderful, but they fail at customer service. However, they very happily charge your account and when you question via live chat only why your product is not arriving, they stall you with a million excuses which you believe in the beginning.
Then you get smart and realize everything they are telling you is rubbish. It's beyond ridiculous.
Now I have no ability to do that. There are six (6) phone numbers to contact LG - all are out of order. The only way to get help is through a CHAT forum is exceptionally time consuming. Charged me for the order.
I still don't have the order. They can't tell me when I'll get the order. It's in a shipping delay in their Chicago facility. There is no timeframe as to when the delay will be resolved.
Won't order from them ever again.
Hours and hours of trying to resolve this issue. Not worth my time or energy.
User's recommendation: No matter how good the product, if there is a problem - nothing works in favor of the customer to get resolved!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Hi, I ordered items from yourselves for...
- - Parcel was returned due to an incorrect address.
- - The correct address is 22 Basford Drive, Sheffield S9 5BE and it was a special gift.
Hi, I ordered items from yourselves for a friend, and unfortunately, she never received them, as I put an incorrect letter in her postcode. I spoke to the mail company this morning, who told me that the parcel is being returned to yourselves because the address I put in is not an address at all with that door number. The address that you would have sent it to would be
Denise Finney
22 Basford Street
Sheffield
S9 5BH
England
That unfortunately was the wrong address, as there is no 22 Basford Street.
Now, the correct address is
22 Basford Drive
Sheffield
S9 5BE
England
Please could you look into this for me, as it was a special gift for her, and I'm devastated that I put the wrong digit in for her postcode. I've spoken to Royal Mail this morning, and they have assured me that the item is being sent back to yourselves because there was no such address that I originally gave to you. I am so sorry for this confusion and look forward to hearing back from you. Regards, Denise Finney.
Preferred solution: The item to be sent to the property address, as I unfortunately put an address that wasn't real, so the mail company are sending it back to yourselves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
PISSED! I ordered my product over two weeks ago. They took $24.71 out of my account. I love the make up the balance bake balance, and Brighton foundation Chetan but at this point I would rather have a
- - Charged $24.71 over two weeks ago for Balance and Brighton tan, no shipment.
- - Support hasn't replied; I want a full refund or the product.
I'm not happy! Prefer full refund at this point of 24.71.
I ordered the balance and Brighton foundation powder in shade tan well over two weeks ago, have yet to heard a word, haven't received the product, but they took the money out of my account and I cannot get this resolved. I'm not happy and I will tell all my friends not to order because now I don't trust the system at all. It's very irresponsible that no one is getting back to me or resolving this issue for me.
I'm waiting and waiting. I love the product but I will no longer order it online if this is what's gonna happen so either I want the product to get to me Don Gonzales, 36483 Spanish Rose Dr., Dade City FL 33525, telephone number 813-446-**** as soon as possible or I will go to the bank and dispute the amount to get my money back.
User's recommendation: Don’t order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norfolk, Virginia
It's about my account with Laura Geller we made a purchase and we had a really good deal it was 72% off for Mother's Day and they gave us three reasons of why they canceled our order
- - Laura Geller orders were canceled due to confusion.
- - The second cancellation was due to a 72% Mother's Day promotion, and the third was card rejection.
First, with Laura Geller, they canceled our order due to confusion on the order. The second time is because we had 72% off for Mother's Day.
The third time was that the shop did not accept her credit card. This is very unacceptable, and I'm shocked and pissed. They canceled our order a week later and never told us; we just found out last night. Poor service!
Fix your problems and update your staff on what is going on.
They need to be more knowledgeable in regards to orders. We gave them all the order numbers, three of them, when we wanted them all put together.
- Not following through with orders
User's recommendation: This is very unacceptable from the Laura Geller customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fenton, Missouri
- - Order arrived in 7 days.
- - Eye shadows I wanted were out of stock.
- - Only other items shipped; no update.
- - Refund took long; no phone number.
Don't order on line, buy products at the store
I paid a small fee to have it shipped and receive it in 1-4 business days. It took 7 days for me to get it. (Weather was not an issue.) I was missing the one item that I really wanted to try. They told me that they were out of the eye shadows that I really wanted at such a great price.
No communication from them. They only sent the other items I ordered. I did get a refund; however, it took a long time messaging back and forth for me to get it. There is no phone number to talk to them.
I haven't tried the products yet, but I'm sure I'll love them.
I will not order online anymore. I should not have spent so much time requesting a refund!
- Price and discounts
- Buying on line
Preferred solution: Full refund
User's recommendation: Buy this makeup from the stores
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Shipping
Have not received shipping. UNIUNI in Chicago has had it since December 7, 2025.
Today is Dec. 14, 2025.
- Product if you ever receive
- Shipping companies they do business with your money
Preferred solution: Price reduction
My order has been sitting in Chicago since December 13, 2025. The company is UniUni. LG needs to look elsewhere to keep her customers happy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received my order
I can't speak to a live person. I tried 'chat with an expert,' but did not get my question answered.
I've tried multiple times to track my package but cannot even find out how it's being sent.
I received a message on May 3rd that my package is on its way. That was eight days ago.
- Impossible to track my package or talk to a customer service rep
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items that was supposed to be delivered
I told it was delivered, but no sign it was. I was told it has been delivered on the 10th.
Still, no sign of any items. I have had this problem with Uniuni before.
- I love her stuff
- Delivery needs to be checked into
User's recommendation: Look out for your orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
I never received my order but they took the money out of my account over two weeks ago in the amount of $24.71
I didn’t get any help from customer service I ordered make up they took the money out of my account for $24.71 on April 30 today is May 19. I haven’t received any make up at all which I love her make up.
I don’t believe they have good customer service but I have yet to receive the make up or refund. I even sent an email no response very unhappy next time. I would just go buy it at the store so make sure I get it.
This is awful. I’m gonna fix income and $24.71 is a lot of money to me I preferred how to make up but if I can’t get it, I need that $24 desperately very unhappy.
Never received my order they took $24.71 out of my account. Ive ordered baked balance in Brighton foundation shade tan.
They took $24.71 out of my account over two weeks ago and I have yet to receive it. I would like a refund or preferably the act
- Love the big balance in brighton foundation
Preferred solution: Full refund
User's recommendation: Be Careful when and whom your placing an order with! NOT VERY HAPPY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged for a free trial and it says right on your site no charge today!!
I was charged for a free trial that was supposed to not cost me anything today!! $160 later and I have to pay my bills!! Don't buy from them, can't even reach a live person to talk to.
Preferred solution: Full refund
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The Geller Makeup company is notorious for being indefinitely late w all their orders made directly through the company. Be patient, I can almost positively assure you your order will eventually arrive.
For future order fulfilment? May I suggest purchasing off of Amazon for a more timely period of shipment arrival. But I can promise you that your order will arrive,.
Try 'not to make such a fuss & just next time you order anything from anywhere? Make a point to read reviews dating back at least a year on any issues you wish to confirm no problems prior to your order.